Click on SIGN UP. Enter your email id, password and confirm password in the form, accept T & C and click on 'Signup'. Once your sign up is successful you will receive a welcome mail from Tinyko.

Your password is sent to the email address registered with Tinyko. Follow these steps:
- Go to https://www.tinyko.tw/ and click on login.
- Click the 'Forgot your password?' link.
- Enter your email address and click 'E-mail New Password'.
- Tinyko will send you an email to reset the password. Follow the further procedure accordingly.
- You can now log in to Tinyko.

Yes, the password is case sensitive. The password can be 128 characters long. It can include special characters, numbers, alphabets & spaces.

Tinyko occasionally sends email newsletters and other information that we think will interest our customers. If you do not want to get these, email customercare@tinyko.com and request to be removed from our mailing list. Please allow 7-10 business days for the change to take effect.
OR
User can unsubscribe from the service through mails received on subscription.

If you wish to cancel your Tinyko account, please write to customercare@tinyko.com

Log in to your account and go to 'My Account' tab. Click on ' My Profile'. Update the required information and click on 'Save'. Your changes will be updated.

You will receive your sign up offer in the welcome email that you receive from Tinyko. This is different from the offers that are available on the website in the offers section. If you have still not received your email, please contact our customer support team at customercare@tinyko.com.

Yes,all products ca be designed on a mobile.

一般來說，大多數最新型號的數碼相機拍攝的相片都是合適的。除非分辨率過高，否則手機相片可能不合適。為了獲得良好的打印質量，應使用至少 300dpi 的圖像、鑰匙扣和馬克杯等較小的商品應使用至少 4MB 的圖像、海報和畫布等較大的商品可能需要至少10MB以上。 如果使用的圖像分辨率較低，您將收到紅色三角形告示。請在將商品添加到購物車之前驗證您的設計質量。

JPEG（.jpg、.jpeg）和 PNG 。每當您上傳到 Tinyko 時，實際上只會將一個副本放入您的帳號中。您的原始數碼照片在計算機上保持不變。

If the names of your files do not end with a dot and a three- or four-letter extension (.jpg, .zip, etc.), your computer may be set to hide file extensions at the end of file names. This setting is easy to change: On a PC with Windows NT: From your computer desktop, click 'Start' and select 'Control Panel' from the menu on the right. Double click 'Folder Options'. Click on the 'View' tab at the top of the window. Uncheck the box labeled 'Hide extensions for known file types' and click on the 'OK' button to confirm your change. You should now see the file extensions at the end of all file names. NOTE: These steps may vary slightly if you have an older Windows operating system. On a Mac: Click on the 'Finder' drop-down menu at the top of your browser window. Select 'Preferences'. In the next window, select the 'Advanced' icon. Check the box next to 'Show all filename extensions'. NOTE: These steps may vary slightly if you have an older Mac operating system.top.

點擊“我的照片”，這時將顯示“Facebook”圖標，點擊該圖標。Facebook 網站將在彈出窗口中打開。接著，使用您的 Facebook 登錄個人資料。成功登錄後，從您的 Facebook 帳號的相冊中選擇相片。再來，將相片拖放到設計區域，再繼續設計您的產品。備註：有時某些瀏覽器可能會限制彈出窗口。在這種情況下，選擇“允許阻止彈出窗口”或任何相關的瀏覽器選項以允許彈出窗口。允許彈出窗口後，您可能還需要刷新窗口。

點擊照片，從顯示的工具中選擇編輯選項。

照片數量根據所選產品和主題而有所不同。 推薦：

不，上傳電子相片是免費的！

上傳 1MB 電子相片大約需要 30-40 秒。您的互聯網連接速度越快，上傳相片所需的時間就越短。

設計相冊有兩種方法：

事實上，它們會看起來更好。當我們打印您的相片時，我們會使用您帳戶中存儲的相片的高分辨率版本。因此，您打印的照片應該比您在顯示器上看到的更乾淨、更栩栩如生。對於任何可能無法打印的相片，我們都會顯示告示，您可以點擊購物車中每張相片下方的“預覽”鏈接，查看以不同規格打印時的效果。

Click the "Save" button below on the screen. Note that your project will also be automatically saved at regular intervals while you are designing.

您設計的相冊自上次使用之日起僅存儲 30 天。

預覽設計後，您需要驗證並批准您的設計，然後才能繼續訂購。 點擊“添加到購物車”，您的設計將被添加到您的購物車。 檢查個人信息後，您可以結賬並付款。 您將收到我們發送的一封電子郵件，確認您的訂單。

You can log in and click on My Account tab. Under My Account there is an option called My Project where you can view your past projects. You projects are only stored for 30 days from the last date of use. You will need to access the projects and photos before the 30 days expiry to keep the projects stored.

您只能編輯尚未添加到購物車的項目。 一旦將項目添加到購物車，就無法編輯。 如果您想更改設計，您可以“複製”該項目並對其進行編輯。請注意，當您再次將此重複設計添加到購物車時，它將作為新項目添加到您的購物車中，並且不會替換或刪除以前的設計（如果需要，可以從購物車中刪除）。

您可以轉到“我的帳戶”下的“我的設計”。您的所有設計都會列出。通過點擊項目的複製圖標來複製設計，再將其添加到購物車之前進行編輯。

在產品主題頁面中，點擊主題頁面下面給出的“自行設計”鏈接。 您將被重定向到設計工具。使用各種背景、剪貼畫、邊框等來設計。

為了調整照片大小，請在設計區域中選擇相應的相片，然後在“圖像和文本編輯”選項下使用相應的控件以縮放圖像。

There is no restriction on size of the photo. However, the user has to upload photos of a good resolution(atleast 300dpi) for a good quality output.

There is no restriction on the number of photos that the user can upload and use in the design. However, selection and upload of only one photo at a time is allowed.

Login to the website and click the shopping cart link on top part of the page. Your orders that were added to the cart and not yet checked out will be shown in the shopping cart.

Yes. Once in the shopping cart you can edit the quantity needed and click the Update Quantity button.

Yes. In the shopping cart,click the REMOVE button for the item you would like to delete.

Tinyko supports the following Payment methods : Pay Pal (Includes VISA, MasterCard, DISCOVER, AMEX, eCHECK, PayPal)

Yes. You will be notified if your payment is successful on the website. In most cases your bank will also send an sms.

All orders are shipped, by courier or via the post.

Yes. Your order can be shipped anywhere in Hong Kong. You need to enter the address where the product is to be shipped during your check out. Shipping charges will be extra. Shipping rates are generated automatically when you enter your address or may be updated manually with the 'click to calculate shipping' button.

Click on Track Orders to get a status update of your orders. You will see the list of all orders you have placed. Click on the order number that you want to track, to see the details

You will see the details of your order upon successful transaction, and a confirmation email will also be sent to you.

The estimated time to deliver your order from our facility to your destination address is as follows:
Within 5-11 days.
Note: Number of days refers to business days and estimate only.

Send us your order details immediately after placing order. The order can be cancelled or edited only if it hasn't gone into production. Once the order is printed, it is not possible to make changes or ask for a refund. In case of editing required, you can make the changes and re-order the product with the help of a voucher provided by us. Refund is provided in the form of a voucher/store credit equivalent to the amount spent.

Send us the order details along with photos of the damaged product and any other relevant information. We will analyze and accordingly inform you about pick-up of the damaged product and provide a replacement.

Kindly take a photo of the parcel before opening it. Then check if the product inside the parcel is damaged too. If yes, take a photo of the product as well. Email us the photo of the parcel (and product if damaged) together with the details of the courier acknowledgment receipt at customercare@tinyko.com. Our customer service team will be in contact with you. You may be requested to send the order back to the return address. A complaint needs to be made within 10 days of receipt of the product in order to avail the refund.

Click on Contact Us link and send us your complaint or feedback. We love feedback from our customers.

You may contact us at customercare@tinyko.com

You can redeem your promo / coupon code at the shopping cart checkout. --Please note that most promotions have validity period and need to be redeemed with this period.

Orders once placed cannot be cancelled or withdrawn. When the Goods ordered by you are not available from stock, You shall be notified and given the option to either wait until the Goods are available from stock or cancel the order. Upon such cancellation of your Orders, we shall make the repayment in full the amount, if the amount is already paid by you.

Yes, an invoice will be sent to you along with the parcel.

Kindly contact our customer care service at customercare@tinyko.com and tell us about your requirement.

No, gift wrapping option is not yet available with us.

Yes, you can mail us your revised address details at customercare@tinyko.com within 24 hours of placing the order.

You can send the details of your courier company to us at customercare@tinyko.com and we shall get back to you about the same.

Once you enter the promo code, you will get a message stating that the discount has been applied. Also after clicking review order discounted total price will be displayed.

In this case kindly contact us at customercare@tinyko.com. allowed.

You will receive your sign up offer in the welcome email that you receive from Tinyko. This is different from the offers that are available on the website in the offers section. If you have still not received your email, please contact our customer support team at customercare@tinyko.com.

Yes, special offers and promotions have an expiry date. The promotions cannot be extended. Visit https://www.tinyko.tw/offers for the special offers of the month.

Yes, most of the promotions are transferable. You can share it with your family and friends. For conforming whether you can share the promotion or offer, kindly mail our customer service team at customercare@tinyko.com

For viewing product wise shipping cost, click on 'Pricing' link on the product page.

Yes, in order to place an order on Tinyko,you need to have an account with us. To create an account click on 'Signup'. There is no restriction on the number of photos that the user can upload and use in the design. However, selection and upload of only one photo at a time is allowed.

To avail the free product on your purchase, design the free product based on the specifications provided in the offer (for e.g. if your free product is a mug, then design the mug) and add it to the cart along with your purchased item. On checkout apply your coupon code. Shipping charges are applicable for the free product.

No, unlike the other product projects, currently Tinyko provides no options to save a Mobile case project.

To view the shipping information, check the link "Shipping Information" on the respective product page.To avail the free product on your purchase, design the free product based on the specifications provided in the offer (for e.g. if your free product is a mug, then design the mug) and add it to the cart along with your purchased item. On checkout apply your coupon code. Shipping charges are applicable for the free product.

Tinyko makes available, many a attractive Offers to the users regularly, right from the time of Signup. We send regular offer mails to our users who have subscribed to the Newsletter. Also, offers are mentioned on the Tinyko Offers page.

Send us the order details along with more information on the quality issue and we will get back to you within 2 business days. If required we will pick-up the product and will either replace/repair depending on the nature of the issue or provide a voucher to reorder the product.

Please refer to our shipping and delivery times on our website here.

To view the time taken for your order to arrive, click on 'view shipping information' link given on product page.

Tinyko customers can go to the INVITE option to generate a customized link which can be shared with friends or known community. Friends who click on your link and go to the Tinyko site to order and get their first order shipped will be considered as Referred Friend.

Only friends , family and community who are not already registered (new customers) on Tinyko site can use the referral link .

For every Referred Friend ( as defined above ), you will get 5 Credit Points worth 5SGD .

When your Friend has clicked on your referral link and directed to the Tinyko site , registered as a Customer , Ordered any Product and the Product is shipped, then Credits gets added to the Credits section of your user account. You will receive an email notification confirming the same.

Go to My Accounts page and click on Credits.

Your Tinyko Credits displays the remaining credits. Any unused Tinyko.com balance will remain associated with your Tinyko.com account.

The Referral Credits earned will be auto-applied at 25% of the Product Value of your next order at checkout page. You may choose not to auto-apply for the order.

The Referral Credits may not be used for Taxes and Shipping prices.

The Referral Credits cannot be combined with other offers on the site for an order.

The Referral Credits can be stored upto 6 months at a maximum limit of 5000 credits and should be utilized before expiry.

The Referral Credits may not be transferred or exchanged for cash.

The Referral Credits can be used on All Products except Prints.

The Referral Credits may not be earned by creating multiple Tinyko user accounts.

The Referral Credits in separate user accounts may not be combined into one user account.

If for any reason there is a discrepancy regarding your balance of Referral Credits, please contact us.

Tinyko may require you to submit additional information in order to make a determination regarding your balance. All decisions regarding your balance will be final and at Tinyko’s sole discretion.

Referral Link should only be used for personal and non-commercial purposes and only shared with personal friends, connections that will appreciate receiving these Referral Invitations .

Referral Link should not be published or distributed where there is no reasonable basis for believing that all or most of the recipients are personal friends ( For Eg: Coupon Websites, etc ).

Referred Friends will get signup offer benefits.

The referred customer who registered the new account must be new (and not a returning or existing customer). We will determine at our sole discretion whether the customer is new to Tinyko.

The referred customer must not cancel the order prior to shipment and the order must not be returned or refunded.

If a person gets links from many Tinyko customers, he will be able to use only one link. Tinyko gives credits to the Customer whose link is used.

If any provision in these terms are held to be invalid, void, or unenforceable, such provision (or the part of it that is making it invalid, void or unenforceable) will be struck and not affect the validity of and enforceability of the remaining provisions.

Tinyko may suspend or terminate the Referral Program or a user’s ability to participate in the Referral Program at any time for any reason.

Tinyko reserves the right to suspend accounts or remove Travel Credits if we notice any activity that we believe is abusive, fraudulent, or in violation of the Tinyko Terms and conditions of Service. Tinyko reserve the right to review and investigate all referral activities and to suspend accounts or modify referrals at our sole discretion as deemed fair and appropriate.

The number of Credit Points for each Referred Friend , the usage percentage for Product Order, the maximum limit and the Validity can change from time to time. If there is a change then the terms applied will be same as at the time of generating the Referral link.

We can update these terms at any time without prior notice. If we modify these terms, we will post the modification on the Tinyko.com Referral Page, which are effective upon posting. Continued participation in the Referral Program after any modification shall constitute consent to such modification.